CHECK THE STATUS OF AN ORDER.

To track your order, please enter the ID of your order in the box below and click on the "Follow" button. This was sent on your receipt and in the confirmation email you should have received.

  • Processing: Your order is in the order queue waiting for a technician to process it.
  • Indicted: Your order has been reviewed by a technician and we are working on it, you will soon begin to notice results.
  • Order started: Large volume orders that need constant work will not leave this state until complete.
  • On hold: We have not received your payment yet, once we receive the payment, your order will begin to be processed.
  • Pending: We have sent you an email and we are waiting for a response from you. There is likely an error in the information you have provided to us or in the privacy of your account.
  • Completed: If your order is in this state but you have not received the entire contracted service, fill in the following form so that we can review your order.

Don't worry, it is something that happens for one of the following reasons:

  • Social networks clean up inactive profiles.
  • Social networks make updates to their algorithm.
  • You have changed @user, this sometimes causes certain accounts to stop following you.

At creapublicidadonline we offer a one-month replacement guarantee for losses of more than 20% with a minimum of 100 lost followers, you just have to indicate the ID of your order and we will take care of the rest.

It is possible that you have not received the contracted service for any of the following reasons:

 

  • Very little time has passed, keep in mind that depending on which service they have the greatest difficulty and may take time to begin to notice results. The deadlines indicated in the descriptions are estimates and may vary.
  • You have a private account, this makes it impossible for us to serve you followers / likes. You must keep the account public until the service has been completed.
  • The @user has changed, this causes the service to not be able to be completed. Avoid changing the @user until the service has completed.
  • You have indicated a wrong @user or publication link. You should not confuse @user with your email.
  • Social networks have made a recent update and we are working on being able to serve a specific service again.

Check your email, we may have sent you an email informing you of the reason why the service cannot be delivered.

Otherwise, fill in the following form and we will review your order.

Youtube sometimes takes time to show the correct count of the real visits that a video has, for this reason sometimes you can see that the visits have been uploaded and then "all or part of them have disappeared".

Wait a week until the correct count of visits is updated and if the correct number is still not displayed, fill out the following form.

You have 24 hours from receipt of the accounts to inform us of an error in them. Accounts that have been blocked due to misuse are excluded from the guarantee.

At all times you must use quality proxies and software to do massive account management.

If 24 hours have not passed yet and you have a problem with an account, fill out the following form.

It can happen for these reasons:

  • In all our orders we send more than the contracted amount to counteract possible losses that may occur in the following days.
  • When buying certain services and as a consequence of them, your publications can be shown as highlighted in said social network or positioned in search engines, this can cause your publication to go viral and obtain more results than those contracted.

In these situations we cannot do anything about it.

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