Many businesses have a need to manage previous appointments, especially as a result of what happened with the coronavirus, to prevent the spread of the virus. In others it has always been necessary and for this it is possible to resort to an application as well known and widely used as WhatsApp, with the advantage that this entails.
In this way, bakeries, masseurs, hairdressers, academies, etc., may have the need to arrange their previous appointments under a system that allows them to avoid crowds in their premises or to better manage their schedule to serve all their clients.
For this it is possible to resort to some services such as ToChat.be, a system that is based on WhatsApp and that is free, that allows the free appointment management for companies with less than ten employees.
In this way, if you are an individual professional or have a small business, you have in this option a good opportunity to be able to offer a good management of previous appointments and all this through WhatsApp.
This solution is based on the instant messaging application, and the client only owes fill out a very simple form to make an appointment by sending a message through WhatsApp to the agent in charge of managing your business. In this way, you can enjoy a new option to be able to apply WhatsApp to the professional field.
Through this way, the client and the business can have a communication system that is simple, fast and comfortable, taking advantage of an app WhatsApp which is perfect for making communications to clients of any kind as well as answering any questions at any time and place. In addition, it allows the client to have a record of all their queries or appointments, as everything is reflected in the chat of the conversation, as is the case with the contact of any friend or acquaintance.
Being able to carry out the appointment reservation through this service or other similar ones is very useful to be able to manage the schedules and thus be able to better organize the business, so that the work with the clients is properly ordered, which is key especially in a stage of health crisis like the current one.
How to manage previous appointments for your business
If you want to start making use of this pre-appointment system that is based on WhatsApp, the process to follow is very simple. First of all you must go to ToChat.be, a simple web page where you will find, on the home page with «Create my form for previous appointments with WhatsApp«.
There you will only have to fill in the name of your business or company, your email, your WhatsApp number (adding the prefix of your country, which in the case of Spain is 34), indicate the business sector according to the drop-down list (fashion, cosmetics, food, travel / tourism, education / academy, coaching, investments or others) and add a personalized message about your business, so that you encourage your users to create reservations through the previous appointment.
The form that you can find when entering the page is the following:
Once the entire form has been filled in, which will activate the service, you will receive all the appointments that are confirmed by the clients on your WhatsApp number indicated. Also, in addition to the free version, there is a payment option that allows you to set a reservation limit, plus other additional functions.
In any case, if you have a small business and you do not have a large avalanche of clients, it is more than possible that with the free option it will be more than enough to be able to quickly manage your clients' appointments through WhatsApp, an application that has a great potential.
WhatsApp Business
Beyond this service, it is worth bearing in mind and remembering the existence of WhatsApp Business, the social network solution for businesses and professionals. If you have a business and you have not tried it, we are going to indicate its main advantages:
- Allows send a welcome message to a user who writes to you for the first time, which helps to generate a greater closeness with the client, something that he will surely value positively and that allows you to have a first approach with users interested in your products or services.
- Possible store automatic responses, so that the service itself will be in charge of responding to your clients when they ask you a specific question. In this way it is possible to largely personalize customer service. In this way, if, for example, you are regularly asked "What forms of payment are there?", You can have an answer ready with all the possible options, and so on with any other recurring question.
- You can write absent messages, so that in 200 characters you can indicate to your clients that you are not available, either for holidays or because the contact has been made outside of your company's business hours.
- It has a list service that is very accessible and that allows you to see the distribution list that may be created, as well as being able to add different numbers without having to add them one by one, which is a great advantage to give to different users relevant information about any product or service that you may find offering.
- Through this service it is possible to edit the profile but also have access to statistics, improve the visibility of the business, indicate a business hours, place a description of the company, indicate the email and other aspects that may be of interest to potential customers.
In addition to all the above, it must be borne in mind that WhatsApp is an alternative that must be taken into account when it comes to selling products or services to your customers, being a method that greatly favors contact and that can be your great ally both to achieve sales and conversions and for customer service.